About Jian London
We source gemstones from all around the world selecting only those that meet our strict requirements to include in our collections. Our designs combine these in creative ways for people to choose their own personal look and style whatever the occasion.
Jian London is committed to providing each customer with the highest standard of product and customer service. All of our products come with a one year guarantee plus a 30 days returns policy. We are a member of the National Association of Jewellers, designed to provide consumers confidence to purchase from it's members through a Code of Practice setting the highest standards of professionalism, honesty and ethical business practices.
Connect with us
Telephone: +44 20 3287 8088
Address: Jian London Customer Services, 6/1, 319 Glasgow Harbour Terraces, Glasgow, G11 6BL.
UK Delivery Information
Jian London offers free shipping on all UK domestic orders placed on our website, with no minimum orders or special rules and no fine print.
Getting your items quickly is important, so we make every effort to process your order quickly. Orders are shipped by Royal Mail 1st Class
Recorded Delivery and you can normally expect to receive your order within 1-2 business days.
Click on this link to trace your order Royal Mail Track and Trace
Next Day Shipping
Next Day Shipping can be selected by choosing Royal Mail Special Delivery during the checkout process. Orders placed before 3:30pm are normally delivered the next business day by 1pm. Click on this link to go to Royal Mail Track and Trace
Whichever shipping method you choose they are tracked and require a signature. If you cannot be there then you can choose an alternative address or your work address if your credit or debit card company approves this. You can also have it re-delivered at a convenient time or pick up from the nearest Royal Mail delivery office. Instructions to do this will be on the postcard left by Royal Mail
Worldwide Delivery Information
Received by you ...
|UK Standard||3.30pm||1-2 working days||FREE|
|UK Next Day||3.30pm||Next Working Day* By 1pm||£7.15|
|UK Saturday||3.30pm||Saturday by 1pm||£11.58|
|UK Next Day 9am||3.30pm||Next Working Day* By 9am||£17.15|
|UK Saturday 9am||3.30pm||Saturday by 9am||£23.52|
|European Delivery||3.30pm||3-5 working days||£9.97|
|Worldwide Courier||3.30pm||1-3 working days||£18.00|
* (Mon - Fri excl. Bank Holidays)
Click here to check your ORDER STATUS or call +44 (0) 20 3287 8088
Free Exchange of your Jewellery
We know receiving a gift or sizing can sometimes be an issue so we offer a free exchange within 30 days or for gift items within 45 days. If you would like to exchange your purchase, please contact us at [email protected], alternatively you can call on +44 (0) 20 3287 8088. Exchange items can only be dispatched after the returned goods have been received.
If for any reason you are not satisfied, you may return any item in its original condition within 30 days of the date of shipment for a refund or exchange. If you have questions about our return procedure, please do not hesitate to contact us. To return your purchase to Jian London please email or call 020 3287 8088 to receive a Returns Authorisation Number as well as detailed instructions for returning your order.
- Call before returning items. Unauthorised returns will be refused.
- Return all items in their original packaging unless it is for exchange.
- Returns or exchanges must be in their original condition and items showing signs of wear, altered, resized or damaged cannot be accepted for return or exchange.
- Pierced jewellery is none returnable if it has been worn.
- Once we have received your return your refund or exchange will be processed by the following day.
Every Jian London order arrives in our beautiful signature packaging, designed exclusively by us. The iconic diamond symbol is an indication of the luxury piece that awaits inside plus it makes a wonderful way to store your piece. If you'd like to add a personal message to a gift order, please contact us and we'll include it in the package on your behalf.
Our Gift Wrapping service
Choose from three luxury gift wrap paper.
All jewellery should be treated with a lot of tender loving care to keep it looking at its best. All precious metals can suffer scratches and dents when it comes into contact with harder elements.
It is recommended that rings aren't worn when carrying out heavy chores, sports and other activities where it might come in to contact with hard surfaces or be exposed to chemicals. As with most types of jewellery contact with chlorinated water can attack the surface and result in damage to its appearance over time.
To maintain the finish and shine, it's best to remove your jewellery when you go swimming and avoid contact with everyday items such as perfume, hair-spray and cleaning products.
Many of our jewellery items are enhanced with Rhodium plating, giving a highly reflective white surface. It is perfectly normal that over time, this surface may lose some brightness, especially on rings that are worn all the time every day. To bring back that brand new look a Rhodium replating and polishing service is available.
Sapphire is the 2nd hardest gemstone after diamond and is resistant to most small everyday scratches and bumps. However it is recommended to avoid wearing other diamond rings in a position where they can come into contact with the sapphire dome.
Liquid filled Sapphire Dome
Exposure to direct sunlight will quickly heat the dome and liquid inside due to it's shape and optical nature and it's best to avoid wearing it while sunbathing or leaving it directly exposed to sunlight. It is normal for the tiny bubble to shrink or grow slightly due to differences in temperature.
BRACELET & NECKLACE CLASPS
The clasp tongue is a doubled over base metal spring tongue for durability and reliability. When inserted, to join the ends together, it will “click” into place. The safety clasp(s) can then be set. New clasps can sometimes be a little stiff. Get used to the feel of the clasp by trying it a few times.
First release the safety clasps if they are set and then:
On the Round cut style, depress the last gemstone next to the tongue and gently pull apart.
On the Princess cut style, depress the square button next to the tongue and gently pull apart.
Overtime clasps can become slightly loose however they can easily be adjusted to either tighten or loosen them. To make the clasp TIGHTER, very gently lift the top side of the tongue, using the release button or mechanism. This will open the gap in the spring a little making it tighter to insert. To make the clasp LOOSER, squeeze the release button or mechanism, and the bottom of the tongue together. This will close the gap in the spring, making it a little looser and easier to insert.
We are delighted to offer a bespoke jewellery service and are able to customize any of our existing jewellery or create whatever you may be looking for… from an engagement ring, to earrings and pendants, as well as more elaborate pieces.
If you are considering having a piece made please talk to us about it by either calling our design team at 020 3287 8088 or send an email to: [email protected]
Jian - Your Style Your Way
- Custom designed 14K Gold and Diamond bezel
- Added to a Stardust 20mm Sapphire Dome
- With choice of Mozambique Garnets.
Jewellery Repair Service
Bring back your jewellery’s sparkle and shine. Over time most items will receive scratches, bumps or get broken. If you have an item of jewellery that needs cleaned, polished, re-plated or repaired then just pop the item into the pouch and box provided, along with a note of what is required, and send it to us in a small padded envelope using the label provided via 1st class recorded delivery or Special Delivery for more expensive items.
Un-plated gold and silver jewellery
Cleaning, Buffing and Polishing
White gold, Platinum and Rhodium plated jewellery
Cleaning, Buffing, Polishing and Re-Plating
With or without Knots, silk or stretchy, resizing
Pearl matching including restringing
Knotting helps prevent pearls rubbing together and from coming loose alltogether.
Rings, earrings, pendants
Bracelets, Necklaces and Chains
Resizing Rings, Bracelets, Necklaces and Chains
Gemstone matching stone replacement
Access our vast range of natural and created gemstones to match, replace, renew, refurbish or enhance an older or broken item of jewellery.
Mark your special occasion with a personalised message
Use these prices to guide you through our repair services. Basic jobs will only require the one service however some jobs might require a combination of services but we will always contact you to confirm before commencing any work. Prices include 20% VAT but exclude delivery.
At Jian London we have taken the decision that no payment information will be stored or processed on our website. This means we only retain information regarding your order and do not hold any details regarding your credit or debit cards safeguarding your privacy and security.
During checkout your order details will be passed securely to our preferred processing partner Paypal where all of the major Credit and Debit Cards are accepted.
|Circumference (mm)||Diameter (mm)|
|EU||DE||UK & Australia||US & Canada||China||SG/JP||HK||Switzerland|
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the Cookie Section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Tel: +44 20 3287 8088 Email: [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we may collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|